Hope you manage to get it fixed Brian, realy irritating at low speed. I have BT for Broadband, TV and phone and really rate them - mind you my last provider was AOL so I would be impressed with anybody.
It really wasn't a complicated problem, I suspect somone had turned a knob the wrong way at the exchange, the difficulty was getting them to understand my problem. I have been with BT personally for years and wouldn't consider changing. I do rate them but sometimes it's like pulling teeth and often if you ask the right questions and put a bit of pressure on you can get some well crafted deals at below book price.
It really wasn't a complicated problem, I suspect somone had turned a knob the wrong way at the exchange, the difficulty was getting them to understand my problem. I have been with BT personally for years and wouldn't consider changing. I do rate them but sometimes it's like pulling teeth and often if you ask the right questions and put a bit of pressure on you can get some well crafted deals at below book price.
Unless you choose to opt out (You have to read the small print) and you have taken BT Total Broadband since March 2009 then you could be sharing your bandwidth with up to 13 other users. These are the free Wi Fi minutes that you are offered when you subscribe to BT. BT now have a fantastic network of hotspots thanks to the generosity of their unsuspecting customers who are allowing Jo Public to access the Internet via their Home Hub.
I wander what the implication will be for those HomeHub users when the government start arbitrarily disconnecting people for file sharing. And not just from the hotspot feature. It takes a netbook about 10mins the crack the encryption on the average HomeHub. Once the generous owners of hostspots and unsecured networks called 'netgear' have been taken down HomeHubs will be the next logical target.
My own ISP, which is not one of the well known ones. I am with for their awesome service and UK based call centres manned by people who actually understand the technology.
Brian if you are struggling with signal problems... There is a fair chance that your filter may actually be part of the problem, as every component in the line has the potential to introduce noise. To test it you can remove the BT sockets front service panel and plug the router straight into the Internal test socket inside. (Remember to disconnect all other lines in the house first). If that helps you can buy whats known as a filtered faceplate, which is like what was mentioned above where you don't need a filter. They allow for much cleaner connections
Brian if you are struggling with signal problems... There is a fair chance that your filter may actually be part of the problem, as every component in the line has the potential to introduce noise. To test it you can remove the BT sockets front service panel and plug the router straight into the Internal test socket inside. (Remember to disconnect all other lines in the house first). If that helps you can buy whats known as a filtered faceplate, which is like what was mentioned above where you don't need a filter. They allow for much cleaner connections
If you have this type of faceplate and you remove it then theoretically you have disconnected all other lines in the house. this does not take into account the clever person who may have teed your upstairs extension to the BT block on the outside wall. The "filtered faceplate" just incorporates an identical filter albeit at the point of entry to your premises. Doesn't help if your computer is upstairs unless you want to run an RJ11 lead from the filtered outlet.
What Moony is saying is correct, but in many cases does not work in practice. Also there are hundreds of thousands of customers without this type of faceplate.
I agree, running an RJ11 through the house is quite a bad thing to try. It would potentially introduce a lot of noise. Ideally for best results, you would connect the router to the master socket with less than a foot of RJ11 STP. Then run RJ45 up the stairs instead.
I know its a lot of work for little effect. I'm not disagreeing with you BrianB. But if somebody is really struggling with getting a decent sync, it can in some cases all add up to enough of a difference for an extra mb or 2
Brian if you are struggling with signal problems... There is a fair chance that your filter may actually be part of the problem, as every component in the line has the potential to introduce noise. To test it you can remove the BT sockets front service panel and plug the router straight into the Internal test socket inside. (Remember to disconnect all other lines in the house first). If that helps you can buy whats known as a filtered faceplate, which is like what was mentioned above where you don't need a filter. They allow for much cleaner connections
When a couple of years ago, I had problems with my broadband, the suggested result was that I pay a lot of money for a BT engineer to visit and assess my system. I was having none of that so I wrote to the chairman of BT and as a result, a senior BT person was allocated to resolve my problems. The upshot was that, for free, an engineer from BT wholesale turned up, checked in my house all my BT connections and decided that the option was to install a BT master socket called an ADSL V10 socket. This provided an ADSL linked cable to my router which has been upgraded free twice including a free BT phone with it. The PC is connected to the router with an ethernet cable and I also use the wireless connection with a portable PC. The exchange at that time could only run 4mbits and when my copper connection between me and the exchange was rerouted, I got my 4mbits. I now get 6mbits with the latest upgrade under normal circumstances and that speed doesn't normally drop when the kids get out of school. The bonus is that my system in the house runs without the dongle things that usually go in BT extension sockets.
It all works and if you push the right buttons, BT are the tops. I just wish that the Indian help desk had my sytem in their script.
Once a few years back when I was foolish enough to sign with Tiscali and was having issues with heavy UDP packet loss. I was trying to talk to somebody who could not grasp that windows was not the only Operating system. Not having a 'start' button was not in his script and after much arguing over just asking what he was wanting mandi to do, rather than just give 'click here then there' instructions he simple stated...
"I'm sorry ma'am. But The Linux does not support The Internet" (Then he hung up)
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